The Communications Division is the primary answer point for all 9-1-1 emergency and business calls to the police department. The center operates 24 hours a day, 7 days a week and is staffed by a Communications Manager, 4 Shift Supervisors, 13 Public Safety Dispatchers and one Senior Community Services Officer. In 2015, the dispatchers screened and evaluated approximately 69,426 calls for service and provided support for all field operations.
The Communications Division is responsible for coordinating the safe and efficient delivery of essential police services to the community. It is a direct link between reporting parties and officers in the field. All requests for service are prioritized based on the nature of the call. Situations that require an emergency response include crimes in progress, injury traffic collisions, life-threatening medical situations and other circumstances where the police are needed immediately. Non-emergency calls for service are prioritized based on the dispatcher's conversation with the caller. The Fourth of July is by far the busiest day in terms of handling incoming phone calls. On July 4, 2016, Communications answered 897 incoming phone calls, 254 of those calls on 9-1-1 lines. On an average day, the Communications Division handles approximately 450 incoming phone calls with 158 of those on 9-1-1 lines.
When to call 9-1-1
- A Life or Lives in Danger
- A Fire
- Serious Injury
- Serious Medical Condition
- A Serious Crime in Progress
- Immediate Help From Law Enforcement
- Immediate Help From the Fire Department
- Immediate Help From Paramedics
- Situations That May Result in Death
- Situations That May Result in the Loss of Property
- Situations that May Assist in the Prevention of a Crime That is About to Occur or That is In-Progress
- Situations that may Culminate in Apprehension of a Suspected Criminal.
9-1-1 Use and Helpful Hints
Make sure to be as detail oriented as you can when providing suspect or vehicle descriptions.
Know that as you are giving the dispatcher information, that a call has been started and officers will be assigned shortly.
Depending on the 9-1-1 call volume you may be placed on hold. Please do not hang up.
Do not use 9-1-1 for non-emergency calls such as loud music or dogs barking.
If the call is accidental please stay on the line to let the dispatcher know, otherwise officers will be dispatched and a penalty may be assigned.
Business Line - (714) 741-5704
Please use the business line for the following purposes:
- Cold report calls
- To obtain information
- Noise disturbance calls
- Abandoned vehicles
- Non-injury traffic accidents
- Any call for service that does not warrant an immediate response by police, fire or paramedics.
2015 Call Statistics:
163,467 Incoming phone calls
49,866 Outgoing phone calls
69,426 Dispatched calls