The Water Services Division of the Public Works Department is comprised of the Water and Sanitation Sections. The City is dedicated to providing quality services to the residents of Garden Grove.


The goal of the Water Services Section is to provide sufficient and safe water at the lowest possible cost to the City’s residents. To meet this goal, we believe it is our responsibility to provide the public proper guidance and education on all aspects of water. If you would like information about a specific water topic, or have any comments, please contact the Water Services Division at (714) 741-5395. Please call the Police Department for all water emergencies after hours at (714) 741-5704.

The City has declared Stage 2 Mandatory Conservation Water Alert. For new water restrictions, please click on the following link: Stage 2 Water Restrictions.
For information on rebate programs, such as the Turf Removal Rebate Program, please visit Water Conservation Rebate Program.

Please note: Water Customers and/or Plumbers are NOT to operate water shut-off valves. If damaged, responsible party is liable for repairs/replacement. More information on water shut-off valves.

To learn more about the different steps of your drinking water system, click on each picture.

    Photo of a Well    Photo of a Storage Tank    Photo of a Booster Pump

    Photo of Water Piping    Photo of a Fire Hydrant    Photo of a Gate Valve

    Photo of a water Meter    Photo of a Water Faucet

Garden Grove's water supply comes from two sources; imported water from Metropolitan Water District of Southern California (Met), and local groundwater. The Water Services Division is responsible for maintaining the wells, reservoirs, import water connections, and the distribution systems that deliver water to your door.

To meet the increasing demand for water in the densely populated Southern California Region, the Orange County Water District (OCWD) and the Orange County Sanitation District (OCSD) are working together on a groundwater replenishment system.


Information on sewer services can be found on the Garden Grove Sanitary District page.

Water Services:
(Repairs, Administration, Engineering, Operations, Sanitation, and Water Quality)
Garden Grove Municipal Service Center
13802 Newhope Street
Garden Grove, CA 92843
(714) 741-5395

Water Billing:
(Billing Inquiries, Water Payments, New Accounts and Turn-on/Disconnect)
Garden Grove City Hall
11222 Acacia Parkway
Garden Grove, CA 92840
(714) 741-5078

Business Hours:
Monday --Thursday 7:30 a.m. to 5:30 p.m.
Friday 7:30 a.m. to 5:00 p.m.
*Closed every other Friday*
Pay Bill Online

Water Emergency Services: During Business Hours: (714) 741-5395
After Business Hours: (714) 741-5704 (This number is answered by the Police Department)